We currently accept payment by card directly on the site which is powered by Stripe. We also accept PayPal (you do not need a PayPal account to use this method), Google Pay & Apple Pay.
If you wish, you can also place an order over the phone, give us a call on (0115) 855 7553.
Yes, our website operates a 256 bit SSL encryption. So your personal information is perfectly secure.
All of our contact details are on the contact page, or you can send an email directly to sales@balmhouse.co.uk
We normally reply within a few hours.
There are numerous places to buy Balm House products. The main place is right here on our website, although you can spot Balm House at several barbershops, salons, tattooists and vape shops up and down the country.
Check out the stockists page for more info.
The amount really depends on the size of your beard.
We recommend approximately 2-5 drops of beard oil or a small lump of balm about the size of 2-3 peas.
It's something you will figure out for yourself once you start using the products as it's really down to personal preference.
To apply the product to your beard/moustache we suggest doing this after you shower, your pores will be open at this point and you'll get the greatest benefit. Towel dry your beard/moustache and apply a small amount of product to the palms of your hands. Gently massage the product in to your beard until the entire area is moisturised. Hair will be visibly shiny after application.
Do not wash off after application.
It’s up to you how frequently you use Balm House beard products, we find once a day is all you need, just add it to your morning routine and you’ll never look back.
Some people like to use their products again at night, this is personal preference, it's entirely up to you.
We’re sure you’ve heard of many lotions and potions which claim to promote the growth of your beard, this type of product does not exist.
Balm House Beard Oils/Balms/Butters are unique blends of oils/butter that have natural qualities which cleanse the area and provide a healthier environment for optimal growth which will keep your hair healthy and thicker.
Yes, it is 100% normal. We use all natural ingredients in our beard balms and no artificial binding agents, this causes the balm to be susceptible to temperature change.
If the balm has been warmed up during shipping, or kept in a pocket or next to a radiator, the balm will then cool down and the fatty acids in the natural butters can separate and form tiny grains.
This is normal, and although isn't ideal from a texture point of view, the product is perfectly fine and will perform in exactly the same way. Simply melt it in your hands before applying.
We flash cool our beard balms straight from the heat which helps prevent the grainy texture, however, once the product leaves our care, we cannot control the temperature during shipping or how the customer stores it.
If you'd like to prevent graininess in your beard balm, keep it cool, out of direct sunlight and away from any heat sources such as radiators.
You can find an extensive list of our ingredients here along with information about each one and why it's used.
Details can also be found on each product page.
*Nut allergy sufferers please note: We use Argan Oil in Balm House Beard Oil and Beard Butter.
Yes, all of our products are required by law to adhere to Cosmetic Products Safety Regulations. We have CPSR certification for all of our products, which are held in PIFs (Product Information Files) at our London head office.
Our products have also been notified to the European authorities via the CPNP (Cosmetic Product Notification Portal).
Vegan Friendly
Balm House Beard Oil
Balm House Beard Butter
Non-Vegan
Balm House Beard Balm (Contains Beeswax)
Balm House Boar Hair Brush
Absolutely NOT. No Balm House products/ingredients are tested on animals.
For all information regarding delivery, please refer to our delivery page.
For detailed information regarding our returns policy, please refer to our returns page.
If you choose the tracked shipping option when you check out, you will receive a tracking number. When your order is dispatched you will receive your tracking number via email. You can also find your tracking number by logging into your account and viewing the order.
We ship within the United Kingdom and European Union.
If you'd like to stock Balm House products, please visit the wholesale page. Alternatively you can contact us at sales@balmhouse.co.uk and we'll be happy to talk you through our wholesale options.
