Help Center

We currently accept payment by card directly on the site which is powered by Stripe. We also accept PayPal (you do not need a PayPal account to use this method), Google Pay & Apple Pay.

If you wish, you can also place an order over the phone, give us a call on (0115) 855 7553.

Yes, our website operates a 256 bit SSL encryption. So your personal information is perfectly secure.

All of our contact details are on the contact page, or you can send an email directly to sales@balmhouse.co.uk

There are numerous places to buy Balm House products. The main place is right here on our website, although you can spot Balm House at several barbershops, salons, tattooists and vape shops up and down the country.

Check out the stockists page for more info.

The amount really depends on the size of your beard.

We recommend approximately 2-5 drops of beard oil or a small lump of balm about the size of 2-3 peas.

It's something you will figure out for yourself once you start using the products as it's really down to personal preference.

To apply the product to your beard/moustache we suggest doing this after you shower, your pores will be open at this point and you'll get the greatest benefit. Towel dry your beard/moustache and apply a small amount of product to the palms of your hands. Gently massage the product in to your beard until the entire area is moisturised. Hair will be visibly shiny after application.

Do not wash off after application.

It’s up to you how frequently you use Balm House beard products, we find once a day is all you need, just add it to your morning routine and you’ll never look back.

Some people like to use their products again at night, this is personal preference, it's entirely up to you.

We’re sure you’ve heard of many lotions and potions which claim to promote the growth of your beard, this type of product does not exist.

Balm House Beard Oils/Balms/Butters are unique blends of oils/butter that have natural qualities which cleanse the area and provide a healthier environment for optimal growth which will keep your hair healthy and thicker.

Yes, it is 100% normal. We use all natural ingredients in our beard balms and no artificial binding agents, this causes the balm to be susceptible to temperature change.

If the balm has been warmed up during shipping, or kept in a pocket or next to a radiator, the balm will then cool down and the fatty acids in the natural butters can separate and form tiny grains.

This is normal, and although isn't ideal from a texture point of view, the product is perfectly fine and will perform in exactly the same way. Simply melt it in your hands before applying.

We flash cool our beard balms straight from the heat which helps prevent the grainy texture, however, once the product leaves our care, we cannot control the temperature during shipping or how the customer stores it.

If you'd like to prevent graininess in your beard balm, keep it cool, out of direct sunlight and away from any heat sources such as radiators.

You can find an extensive list of our ingredients here along with information about each one and why it's used.

Details can also be found on each product page.

*Nut allergy sufferers please note: We use Argan Oil in Balm House Beard Oil and Beard Butter.

1. Due to the ingredients used in the production process we cannot guarantee that our products don’t contain traces of nuts. We hope that you follow our advice by avoiding these products if you have a nut allergy.
2. This product is intended solely for facial hair including beard and moustache.
3. Not intended for internal use.
4. Although this product contains natural ingredients it is not safe for consumption.
5. Please avoid contact with eyes.
6. If you get the oil in your eyes, wash away with cold water.
7. If this is the first time using this product we recommend you do a test to ensure that you are not allergic to the oil.
8. Apply a small amount to one area of the freshly washed beard/moustache. Leave for 24 hours if there are no signs of irritation continue to use the product as directed on the bottle.
9. If irritation persists please seek advice from your GP or health care professional immediately.

Yes, all of our products are required by law to adhere to Cosmetic Products Safety Regulations. We have CPSR certification for all of our products, which are held in PIFs (Product Information Files) at our London head office.

Vegan Friendly

Balm House Beard Oil

Balm House Beard Butter

Non-Vegan

Balm House Beard Balm (Contains Beeswax)

Balm House Boar Hair Brush

Absolutely NOT. No Balm House products/ingredients are tested on animals.

Monthly subscriptions are a great way to get beard care products delivered to your door automatically each month without lifting a finger. The idea behind it is that you will never run out of your favourite beard products again.

Simply sign up for a subscription by selecting the option on a product page and we'll do the rest, you will get a package sent automatically every month with your chosen products inside.

You can edit, add to or remove products from your subscription at any time. See the relevant questions below to find out how to do this.

Signing up for a subscription couldn't be easier, simply find the product(s) you'd like to subscribe to, select the "subscribe" option and add the item(s) to your cart like normal (you can add as many or as few products to the cart as you like).

You can then go through the checkout in the normal way and your subscription will become active. You can add to or remove items from your subscription at any time, you can also change your choices so you're sent a different product next month.

If you have an active subscription and you'd like to make a change, click the "Your Account" link and log in, you will be taken to your account panel where you will see a "Manage my subscription" link.

Clicking this link will take you through to your subscription management panel where your active subscriptions will be shown. Click on the "manage" link on your subscription. Here you will find a list of options that you can use to manage your subscription. 

You can do the following with your subscription at any time.

• Swap products on the subscription
• Add products to your subscription
• Change the date you're charged for your subscription
• Skip months on your subscription
• Change the quantity of products on your subscription
• Change your shipping address
• Cancel your subscription

Absolutely, follow the instructions in "How do I modify my subscription?" and select the "Swap Product" option. This will show the existing products on your subscription. Click on the "manage" icon for the product you'd like to swap and follow the instructions.

Changing your subscription date is easy. Follow the instructions in "How do I modify my subscription?" and click on the link "Change Upcoming Order Date". Here you will be able to change the date you are charged for the order. Some people like this date to coincide with pay day for example. Your subscription will then ship on this date each month.

Skipping a month is a great feature, if you find that one month you have enough product left and you don't need to have your subscription sent. Simply log into the subscription panel as described in "How do I modify my subscription?". Click on your order and click "Skip Order" on the month you'd like to miss out.

Removing a product from your subscription is simple. Follow the instructions in "How do I modify my subscription?", click on "Manage" and click "Product (Qty)". Here you can change the quantity of products in your subscription or remove an item all together by click the trash can icon.

Adding a product to your subscription is a little different. Make sure you're logged into your Balm House account and navigate to the new product you wish to subscribe to. Select the option to subscribe to the product (just like when you signed up), if you have an active subscription with us a button will appear labelled "Add to existing subscription". Simply click that button and follow the instructions.

To cancel your subscription, go to your Subscription Management Panel. Follow instructions in "How do I modify my subscription?" for details on how to get there.

Click "Manage" on the subscription you'd like to cancel and select the "Cancel Order" option.

Subscriptions are indefinite by default. You have the ability to change/add items/remove items and cancel your subscription at any time.

For all information regarding delivery, please refer to our delivery page.

For detailed information regarding our returns policy, please refer to our returns page.

Yes, all orders will be shipped via a tracked service and you will be issued with the tracking number upon dispatch.

We ship within the United Kingdom and European Union.

If you'd like to stock Balm House products, please visit the wholesale page. Alternatively you can contact us at sales@balmhouse.co.uk and we'll be happy to talk you through our wholesale options.