Balm House Help Desk

United Kingdom (inc. Isle Of Man, Jersey & Guernsey)

• All Orders Above £30.00:- FREE
• All Orders Below £30.00:- £2.99 - 2nd Class Recorded
• Upgrade to 1st Class Recorded for just £1.00

Europe & International orders have been suspended due to Brexit and changes in legislation.

Royal Mail delivery estimates are 1-2 business days for First Class mail and 1-3 days for Second Class mail. However, please allow up to 5 working days before contacting us. Orders are sent out within 24 hours of being placed.

• We accept payment by card directly on our website.
• We accept PayPal (you don't need a PayPal account to use this method).
• We accept Google Pay and Apple Pay.
• We accept payments via ClearPay, if you'd like to split the cost of your order into managable payments (with no fees and no interest), you can choose this option when checking out.

Your order will ship within 24 hours of being placed, often quicker.

If there is going to be a delay we will inform you via email and let you know what options are available depending on the length of delay. Please note: delays are rare.

Once your order ships you will receive an email confirming the shipment, this email will contain a tracking number. The number can also be found by logging into to your account and going to the previous orders.

All orders will receive tracking numbers. 

Yes, our website operates a 256 bit SSL encryption, so your personal information is perfectly secure.

We do not handle your credit card information, this is processed by Stripe/PayPal/ClearPay.

See our privacy policy for more information on how we process/handle your data.

Do not panic if your order doesn't arrive as quickly as you'd expect. We ship with Royal Mail, it's not often that they have delays but it does happen sometimes.

1st Class - 1 to 3 days typically.
2nd Class - 1 to 5 days typically.

If your order hasn't arrived after 5 business days please get in touch with us. We're likely to be aware of any delays already as we use software to track shipments after they have left us and we're alerted to delayed shipments.

We will do our very best to get any issues sorted out as quickly as possible.

Please see our returns page for further details.

All of our contact details are on the contact page.

You can send an email directly to sales@balmhouse.co.uk or call (0115) 8557553.

We normally reply to emails within a few hours.

Absolutely. Balm House is a registered limited company based in Nottinghamshire (company number: 11138182).

You should always make sure your beard products are purchased from a proper company with an address/phone number listed on their website.

Each of our products have different application processes and amounts required. For detailed usage information please see the page of the product in question or the label on the packaging

Each of our products have different application processes and amounts required. For detailed usage information please see the page of the product in question or the label on the packaging.

It's personal preference how frequently you use Balm House products, for individual recommendations see the product page or the packaging label.

We’re sure you’ve heard of many lotions and potions which claim to promote the growth of your beard, this type of product does not exist.

Balm House Beard Oils/Balms/Butters are unique blends of oils/butter that have natural qualities which cleanse the area and provide a healthier environment for optimal growth which will help keep your hair healthy.

Yes, it is 100% normal. 

We use all natural ingredients in our beard balms and no artificial binding agents, this causes the balm to be susceptible to temperature change. 

If the balm has been warmed up during shipping, or kept in a pocket or next to a radiator, the balm will then cool down and the fatty acids in the natural butters can separate and form tiny grains. 

This is normal, and although isn't ideal from a texture point of view, the product is perfectly fine and will perform in exactly the same way. Simply melt it in your hands before applying. 

We flash cool our beard balms straight from the heat which helps prevent the grainy texture, however, once the product leaves our care, we cannot control the temperature during shipping or how the customer stores it. 

If you'd like to prevent graininess in your beard balm, keep it cool, out of direct sunlight and away from any heat sources such as radiators.

We have two different beard brushes.

Our large beard brush is made from Olive Wood and Boar Hair.
Our smaller beard brush is made from Pear Wood and Board Hair.

Our beard brushes are not vegan.

Unfortunately not.

Please beware of companies that offer this a service, custom scents and "pick your own scent" combinations are almost entirely impossible to do legally.

Each product supplied to a customer must by law have a CPSR and a CPNP entry in place.

Offering custom scents or "pick your own scent" services means a new CPSR and CPNP entry must be created for every single scent/combination, this is impossible.

We're more than happy to listen to suggestions for new scents but we cannot make them to order.

Details of the ingredients used in our products can be found on both the individual product pages on the website and on the packaging label.

*Nut allergy sufferers please note: We use Argan Oil in some of our products, please read the label carefully.

Due to the ingredients used in the production process we cannot guarantee that our products don’t contain traces of nuts. We hope that you follow our advice by avoiding these products if you have a nut allergy.

• This product is intended solely for facial hair including beard and moustache.
• Not intended for internal use.
• Although this product contains natural ingredients it is not safe for consumption.
• Please avoid contact with eyes.
• If you get a product in your eyes, flush with cold water.
• If this is the first time using this product we recommend you do a test to ensure that you are not allergic.
• Apply a small amount to one area of the freshly washed beard/moustache. Leave for 24 hours if there are no signs of irritation continue to use the product as directed on the bottle.
• If irritation occurs, stop using the product. If irritation persists please seek advice from your GP or health care professional immediately.

Yes, all of our products are required by law to adhere to Cosmetic Products Safety Regulations. We have CPSR certification for all of our products, which are held in PIFs (Product Information Files) at our head office. 

Our products have also been notified to the European authorities via the CPNP (Cosmetic Product Notification Portal).

Vegan Friendly:

• Balm House Beard Oil
• Balm House Beard Butter
• Balm House Beard Shampoo
• Balm House Beard Conditioner

Non-Vegan:

• Balm House Beard Balm (Contains Beeswax)
• Balm House Boar Hair Brush

Absolutely NOT. Animal testing is illegal in the EU.

No Balm House products/ingredients are tested on animals.

Unfortunately we are unable to offer free samples. If you would like to try the scents without buying a full product you can do so here.

Remember, if you review the sample(s) after use (look out for the email) you will receive 10% off your next order.

Balm House products are only available via our website. You cannot buy our products through 3rd party websites. 

We do not sell on eBay, Amazon or any other market places.

Absolutely, please visit our wholesale page for more information.

We are always on the lookout for great reviewers, however, we get requests on a daily basis. This unfortunately means we can't possibly accommodate every reviewer. As such we do not send out products to reviewers that contact us.

If we find you and we're interested, we will reach out.

Follow us on Instagram.

No, we don't have a brand ambassador program. We do work with ambassadors on occasion but on an invite only basis. You can follow us on our Instagram, Facebook & Twitter, if we're interested in working with you, we'll reach out.