HELP CENTRE

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sales@balmhouse.co.uk

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0115 8557 553

Top 4 Asked Questions

How do I use your products?

To apply a product to your beard/moustache, we suggest doing this after you shower, your pores will be open at this point and you'll get the greatest benefit. Towel dry your beard/moustache and apply a small amount of product to the palms of your hands. Gently massage the product in to your beard until the entire area is moisturised. Hair will be visibly shiny after application.

Are your products vegan/vegetarian friendly?

Vegan Friendly:
Balm House Beard Oil, Balm House Beard Butter
Non-Vegan:
Balm House Beard Balm (Contains Beeswax), Balm House Boar Hair Brush

Are your products all natural?

All of our products are made with all-natural base ingredients, this is the best way to condition your hair and skin.
We do use artificial scents in 3 of our 6 lines, 1928, Halcyon & Dalliance. For these we use the highest quality fragrance oil.
All of our products hold CPSR certification.

What ingredients do you use?

You can find an extensive list of our ingredients here along with information about each one and why it's used.
Details can also be found on each product page.
*Nut allergy sufferers please note: We use Argan Oil in Balm House Beard Oil and Beard Butter.

How can I pay?

We currently accept payment by card directly on the site which is powered by Stripe. We also accept PayPal (you do not need a PayPal account to use this method), Google Pay & Apple Pay.

If you wish, you can also place an order over the phone, give us a call on (0115) 855 7553.

Is your website secure?

Yes, our website operates a 256 bit SSL encryption. So your personal information is perfectly secure.

How do I contact Balm House?

All of our contact details are on the contact page, or you can send an email directly to sales@balmhouse.co.uk

We normally reply within a few hours.

Where can I buy your products?

There are numerous places to buy Balm House products. The main place is right here on our website, although you can spot Balm House at several barbershops, salons, tattooists and vape shops up and down the country.

Check out the stockists page for more info.

How much product do I need to use?

The amount really depends on the size of your beard.
We recommend approximately 2-5 drops of beard oil or a small lump of balm/butter about the size of 2-3 peas.
It's something you will figure out for yourself once you start using the products as it's really down to personal preference.

How do I apply the product to my beard?

To apply the product to your beard/moustache we suggest doing this after you shower, your pores will be open at this point and you'll get the greatest benefit. Towel dry your beard/moustache and apply a small amount of product to the palms of your hands. Gently massage the product in to your beard until the entire area is moisturised. Hair will be visibly shiny after application.
Do not wash off after application.

How frequently should I use my beard products?

It’s up to you how frequently you use Balm House beard products, we find once a day is all you need, just add it to your morning routine and you’ll never look back.
Some people like to use their products again at night, this is personal preference, it's entirely up to you.

Will it help my beard grow?

We’re sure you’ve heard of many lotions and potions which claim to promote the growth of your beard, this type of product does not exist.
Balm House Beard Oils/Balms/Butters are unique blends of oils/butter that have natural qualities which cleanse the area and provide a healthier environment for optimal growth which will keep your hair healthy and thicker.

My beard balm feels grainy, is this normal?

Yes, it is 100% normal.
We use all natural ingredients in our beard balms and no artificial binding agents, this causes the balm to be susceptible to temperature change.
If the balm has been warmed up during shipping, or kept in a pocket or next to a radiator, the balm will then cool down and the fatty acids in the natural butters can separate and form tiny grains.
This is normal, and although isn't ideal from a texture point of view, the product is perfectly fine and will perform in exactly the same way. Simply melt it in your hands before applying.
We flash cool our beard balms straight from the heat which helps prevent the grainy texture, however, once the product leaves our care, we cannot control the temperature during shipping or how the customer stores it.
If you'd like to prevent graininess in your beard balm, keep it cool, out of direct sunlight and away from any heat sources such as radiators.

What ingredients are used?

You can find an extensive list of our ingredients here along with information about each one and why it's used.
Details can also be found on each product page.
*Nut allergy sufferers please note: We use Argan Oil in Balm House Beard Oil and Beard Butter

Are there any safety measures I need to be aware of?

Due to the ingredients used in the production process we cannot guarantee that our products don’t contain traces of nuts. We hope that you follow our advice by avoiding these products if you have a nut allergy.

  • - This product is intended solely for facial hair including beard and moustache.
  • - Not intended for internal use.
  • - Although this product contains natural ingredients it is not safe for consumption.
  • - Please avoid contact with eyes.
  • - If you get the any products in your eyes, wash away with cold water.
  • - If this is the first time using this product we recommend you do a test to ensure that you are not allergic to the oil.
  • - Apply a small amount to one area of the freshly washed beard/moustache. Leave for 24 hours if there are no signs of irritation continue to use the product as directed on the bottle.
  • - If irritation occurs, stop using the product. If irritation persists please seek advice from your GP or health care professional immediately.

Do you have any certification?

Yes, all of our products are required by law to adhere to Cosmetic Products Safety Regulations. We have CPSR certification for all of our products, which are held in PIFs (Product Information Files) at our London head office.
Our products have also been notified to the European authorities via the CPNP (Cosmetic Product Notification Portal).

Are you vegan/vegetarian friendly?

Vegan Friendly:
Balm House Beard Oil
Balm House Beard Butter
Non-Vegan:
Balm House Beard Balm
(Contains Beeswax)
Balm House Boar Hair Brush

Do you test on animals?

Absolutely NOT. Animal testing is illegal in the EU. No Balm House products/ingredients are tested on animals.

What is your delivery policy?

For all information regarding delivery, please refer to our delivery page (click here).

What is your returns policy?

For detailed information regarding our returns policy, please refer to our returns page (click here).

Will I get a tracking number?

Yes, all orders will be shipped via a tracked service and you will be issued with the tracking number upon dispatch.

What countries do you ship to?

We ship within the United Kingdom and European Union.

I would like to stock Balm House products

If you'd like to stock Balm House products, please visit the wholesale page (click here).
Alternatively, you can contact us at sales@balmhouse.co.uk and we'll be happy to talk you through our wholesale options.

Ask a Question

If you can't find an answer to your question in the FAQs, please don't hesitate to contact us. We normally reply within 3 hours.

27QUESTIONS ANSWERED
2500HAPPY CUSTOMERS
5YEAR OF DEVELOPING
5000ANSWERED QUESTIONS